Frequently Asked Questions (FAQ’s)
What is ‘My Account’? How do I update my information?
It is easy to update your Pehelwani.com account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on Pehelwani.com. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details aboutyour wishlist.
Order Status Related
What do the different order status mean?
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.
How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
Can I order a product that is ‘Sold Out’?
Unfortunately, products listed as ‘Sold Out’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.
How do I check the current status of my orders?
You can review the status of your orders and other related information in the ‘My Account’ section
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.
How do I pay for a Pehelwani.com purchase?
There are zero hidden charges when you make a purchase on Pehelwani.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
Are there any hidden charges when I make a purchase on Pehelwani.com?
There are zero hidden charges when you make a purchase on Pehelwani.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
What is Cash on Delivery?
If you are not comfortable making an online payment on Pehelwani.com.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
How do I pay using a credit/debit card?
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
How do I place a Cash on Delivery (COD) order?
All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order.
Please verify your order by giving us a missed call on +91-8527732632 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
The maximum order value for COD is Rd 10,000.
Rs 30 COD charges for orders under Rs 500.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
What should I do if my payment fails?
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on or please give us a call with your order number for any clarification.
Why is COD not available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
What is Pehelwani.com’s EMI payment option?
Pehelwani.com’s EMI payment option is available for credit card holders only. You may choose to pay in 3, 6, 9,12, 18, or 24 months installments.
There is NO processing fee charged for availing Pehelwani.com’s EMI payment option.
EMI is not applicable for debit cards.
For any item which is priced at or over the EMI eligibility threshold, the product page will automatically show a label that this item is eligible for EMI and also display a table with the EMI rates and amounts for that item across different EMI tenures and banks.
In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.
EMI purchases need to be made on a single credit card and cannot be split across multiple cards
The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
EMI plans / Interest charge
BANKMinimum Amount3 months6 months9 months12 months18 months24 months
|AMEX EMI||INR 5000||12%||12%||12%||12%||–||–|
|Axis EMI||INR 2500||12%||12%||13%||13%||–||–|
|HDFC EMI||INR 3000||13%||13%||14%||14%||15%||15%|
|ICICI EMI||INR 1500||13%||13%||13%||13%||–||–|
|INDUSIND EMI||INR 2000||13%||13%||13%||12%||12%||12%|
|Kotac EMI||INR 500||12%||12%||14%||14%||–||–|
|SBI EMI||INR 2500||14%||14%||14%||14%||–||–|
EMI monthly schedules begin from the next card billing statement post the transaction date as determined by your bank.
For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
Example and Calculations
The table below shows a representative rendering of EMI plans for a Rs. 20,000 purchase on Pehelwani.com paid using the EMI payment plan
TenurePurchase amountMonthly InstallmentBank Interest RateTotal Cost
|3||Rs 20,000||Rs 6,800.44||12.00%||Rs 20,401.33|
|6||Rs 20,000||Rs 3,450.97||12.00%||Rs 20,705.80|
|9||Rs 20,000||Rs 2,344.32||13.00%||Rs 21,098.89|
|12||Rs 20,000||Rs 1,786.35||13.00%||Rs 21,436.15|
How do I make a payment using Pehelwani.com’s credit card EMI option?
Once you’ve added the desired items into your cart, proceed to checkout as usual.
When prompted to choose a ‘Payment Option’, select ‘(EMI)’. Choose the bank and plan (3, 6, 9, 12, 18, or 24 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of installments, as per your credit card billing cycles.
Can I pay some down payment and remaining in EMI?
Sorry, currently we do not have the option of partial down payment and remaining in EMIs. When you opt for an EMI transaction, the entire price of the product is converted into an EMI (3, 6, 9, 12, 18, or 24 months EMI etc. depending upon chosen option) and charged to your credit card in every billing cycle.
How do you ship your orders?
We ship certain heavy items such as treadmills, dumbbells etc. by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery service – Pehelwani.com Reach, or through courier partners such as Bluedart and FedEx. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
Do you ship to international locations?
We currently ship only within India and do not ship to any international location.
How much time does it take for an order to be delivered?
We deliver your order within 2-3 working days post-dispatch in A-1 and A-2 Metros (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad). For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
How can I track my order?
As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner on our website www.Pehelwani.com Online tracking usually goes live within 24-48 business hours post shipping.
How long do you take to dispatch an order?
The duration of dispatching an order depends on the type of order you have placed. Types of order are:
In-stock items (Items that we stock in our 4 warehouses across India: Gurgaon, Mumbai, Bangalore and Delhi): These items are dispatched the same or the next day of order placement.
JIT Items (Just-in-time Items): These items are procured from vendors on receiving your confirmation on an order. It takes 2-7 business days to dispatch JIT orders after you have placed an order.
Drop-ship Items: These items are shipped directly by our vendors to you. It takes 2-5 business days to dispatch drop-ship orders.
We strive to dispatch your order as soon as possible. In case you have placed a mixed order of In-stock, JIT and Drop-ship items, we sub-divide your order and dispatch it in parts, shipping the earliest available items first.
At all steps of your order processing, we are in constant touch with you over phone, email and SMS to keep you updated.
What are the shipping charges on Pehelwani.com.com
The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the product page along with other product details.
For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).
Certain products may come with free shipping i.e. zero shipping charges. However, if the order amount is less than Rs 500, a minimal shipping charge of Rs 50 is applicable.
Please read the product details column before placing an order.
Why dispatch of heavy products take more than the expected time?
Certain times waybill/road permit is required for heavy products transferred from one state to another so, if you don’t fall under this, consider yourself lucky!!
Dispatch of heavy products take more than the expected time:
1. Firstly, the fulfillment of your order may require a certain road permit/declaration/inward form to be filled,which can either be downloaded from the respective state’s sales tax website or one has to physically go to the nearest sales tax office to procure the above.
2. Also, at times entry taxes as per the Commercial Tax Government rules are levied by the respective state where the goods are shipped (However, it might vary from product to product.)
3. The customer is liable to fill road permit/declaration/inward form and/or pay the entry tax to fulfill the order.
4. The failure of filling the form or not paying the entry tax leads to shipment hold, which eventually may lead to order cancellation & refund.
5. Hence, to have a smooth product dispatch process, form filling and payment of entry taxes wherever required plays a major role.
What are the installation policies for a fitness equipment?
1. No extra charges will be taken for installation of fitness equipment.
2. All the parts of equipment will be delivered by Pehelwani.com.
3. The installation will be done within 72 business hours of product delivery.
Cancellations & Modifications
What is Pehelwani.com Cancellation Policy?
If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please call our Customer Helpline @ +91-8527732632 for further support.
Can I modify the shipping address of my order after it has been placed?
Get in touch with our Customer Helpline @ +91-8527732632 to help here.
How do I cancel my Order?
Under your profile, go to ‘My Orders’ and click on Cancel.
I just canceled my order. When will I receive my refund?
Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.
Returns & Refunds
What is the general return policy on Pehelwani.com?
14 Day Return Policy
We offer you complete peace of mind while ordering at Pehelwani.com – you can return all items within 14 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] or call us on -within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, Pehelwani.com Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
Is there a category specific policy for returns?
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
1.Any Fitness Equipment/Accessory will be valid for replacement within 14 days of delivery.
2.Any Fitness Equipment will be replaced in case of manufacturing defect only.
3.Any Fitness Accessory will be replaced in case of manufacturing defect, size or colour change.
4.5 years warranty of motor and 2 years warranty of other spare parts is valid only for Treadmill and Exercise Bikes.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
5.Combos sold won’t be taken back/returned as individual units
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “Pehelwani.com’s 14 Day Returns Policy”
In case of any queries, please write to our customer care on or call us on
I need to return an item, how do I arrange for a pick-up?
You can either write us ator call atfrom Monday to Saturday, 10 AM to 7 PM to initiate a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Pehelwani.com Cash – If you choose this option, the amount will be added to your Pehelwani.com MB cash.
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Pehelwani.com will complete the cancellation and initiate the refund, depending on your preference.
What is a promo coupon?
To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.
Can I club two coupons in one purchase?
No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer.
How do I use a promo coupon?
Add products you want to shop in your cart. Once you are on the cart page, you will see the list of offers available for you which you can apply on your cart. Also you can enter the coupon code on this page. You would have to be logged in to be able to use any offers or coupons.
Health Related Information:
Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with Pehelwani.com) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.